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Shipping & Return

​ At Clothingwing, we prioritize seamless, sustainable, and customer-centric logistics to ensure your experience aligns with our values of innovation, inclusivity, and responsibility. Below, we outline our global shipping standards, hassle-free return process, and eco-conscious practices.

​​Global Shipping Standards​​

  1. ​​Fast & Reliable Delivery​​:

    • ​​Standard Shipping​​: 5–7 business days worldwide via eco-friendly couriers (e.g., carbon-neutral partnerships with DHL or Maersk).
    • ​​Express Shipping​​: 2–3 business days for urgent orders (additional fees apply).
    • ​​Real-Time Tracking​​: Monitor shipments via our app or website, powered by AI-powered logistics tools that provide accurate ETAs and disruption alerts.

  2. ​​Sustainable Packaging​​:

    • All parcels use 100% recyclable or compostable materials, including biodegradable mailers and water-soluble garment bags.
    • Orders over $150 ship in ​​zero-plastic packaging​​, featuring minimalist branding and plant-based ink labels.

  3. ​​Global Coverage​​:

    • Ships to 150+ countries, with localized duty calculation tools to avoid unexpected fees.
    • For emerging markets, we collaborate with regional logistics partners to ensure affordability and reliability.

​​Hassle-Free Returns​​

  1. ​​Free Returns Within 30 Days​​:

    • Initiate returns via our app with a single click—prepaid shipping labels are generated automatically.
    • No questions asked for unworn, undamaged items with original tags.

  2. ​​Sustainability Incentives​​:

    • Opt for ​​“Green Returns”​​ to donate gently worn items to charity partners and receive a 10% discount code.
    • Recycle worn-out garments through our in-house program—send back clothes via our branded recycling kit for upcycling or material recovery.

  3. ​​Exchange & Repair Services​​:

    • Swap items for a different size/color free of charge (within 30 days).
    • Extended warranty on tech-integrated garments (e.g., ClimateFit™ jackets): Free repairs for defects within 1 year.

​​Special Considerations​​

  1. ​​Custom-Made Orders​​:

    • Non-returnable for made-to-measure or personalized designs (e.g., 3D-printed dresses). A 30% deposit is refundable if canceled pre-production.

  2. ​​International Returns​​:

    • We cover return shipping costs for all international orders, even if the item is non-returnable due to customs restrictions.

  3. ​​AR-Assisted Returns​​:

    • Use our augmented reality app to scan garments and generate instant return instructions, reducing errors and processing time.

​​Customer-Centric Guarantees​​

  • ​​Empowering Confidence​​: If your order arrives damaged or late, we’ll expedite a replacement or refund within 24 hours.
  • ​​Transparency Dashboard​​: Track your order’s carbon footprint and ethical compliance via blockchain-linked tags embedded in packaging.

​​Need Help?​​
Contact our 24/7 multilingual support team via live chat, email ([email protected]), or WhatsApp. We resolve 98% of cases within 4 hours!

Clothingwing – Shipping with Purpose, Returning with Planet in Mind.